How often should carpets be cleaned?
Carpet manufacturers and respiratory specialists recommend getting a professional cleaning at least every 12-18 months. Your carpets, upholstery, and mattresses act as air filters in your home and trap contaminants. If you are waiting for your carpets to look soiled before cleaning, then you are waiting too long. Schedule your cleaning on a regular cycle to ensure a clean in-home air environment.
How do I book an appointment?
To book an appointment, or just make an inquiry, call 1-855-CITRUS-5 (1-855-248-7875) and speak to one of our Customer Service Representatives seven days a week.
How far in advance can I book an appointment?
We generally take appointments anywhere from today up to one month in advance, and in some cases we are able to facilitate up to 45 days in advance. To find out if the day you wish is available please call and speak to one of our Customer Service Representatives. Weekends and morning appointments fill up very quickly so we advise booking a few days in advance to ensure the time slot desired.
Do you offer same day service?
We book appointments in advance however, we are often able to accommodate same day appointments and there is no extra charge. Call us to see if we have someone available right now in your area.
Does Citrus-O service my City?
Please visit our Locatons page for a list of areas we service.
Can I get the same technician I had last time?
We certainly do our best to accommodate your technician requests, and are usually fairly successful in that regard. If you would like to request a Technician please mention it to your Customer Service Representative when you call to book.
What will the arrival time for my technician be?
On the morning of your appointment, you will receive a call from our Dispatch department to confirm your arrival time.
How long does the cleaning take?
At Citrus-O we know that your time is valuable, so we are conscious of that while we are in your home. The average cleaning takes between 1-2 hours, that being said we always guarantee a minimum of 1 hour per home to be able to complete a proper pre-inspection, cleaning and post inspection. If you have your whole house done then you should plan on longer than the 1-2 hour average.
Do you do after hours cleaning?
Yes, with advance notice, we can have technicians available for any special cleaning needs or unique circumstances. Please call us for information, scheduling and pricing.
Do you guarantee your work?
Citrus-O stands behind all of its work- all work comes with a 30-Day guarantee, giving you time to report any deficiencies that may arise. If it is a cleaning concern, the area(s) will be recleaned. If anything is damaged, it will be repaired. If it cannot be repaired you will receive the present cash value of the item upon payment for the original cleaning service. If you have followed the above-mentioned steps but your service provider has not upheld this guarantee, please contact the Citrus-O corporate office at 1-855-CITRUS-5.
Can you clean apartments?
Yes. We use a portable unit instead of the truck-mounted unit so our technician will need access to an electrical outlet, a water source (water tap) and a disposal area (the proper recommended disposal area is a bathroom toilet).
Do I have to drop my area rugs off or do you clean them in home?
We clean area rugs in your home. With the Rotary Drimaster cleaning system we will not over-wet area rugs or cause damage the floor underneath.
We’ve had a flood, can you help?
If it is a fresh water flood we can definitely help, and Specialty Cleaning pricing would apply. If it is sewage than unfortunately we cannot perform a cleaning and you should contact a local restoration company.