Do I need to be there for the cleaning?
We do strongly recommend that you are present for your cleaning services. We do a Pre-Inspection walkthrough upon arrival which provides the Technician with valuable information about your needs and expectations. We verify the areas to be cleaned, qualify job requirements (ie. stains requiring special attention), note any pre-existing damages and explain the Citrus-O process. During the cleaning the Technician may need to speak with you if any questions arise. At the end, the Technician completes a Post-Inspection with you to ensure that you are satisfied with the results. Once the service is complete we need someone present to provide payment.
What do I have to do to prepare?
Prior to our arrival, we ask that you move any breakables safely out of the cleaning area, and then do a thorough vacuum of the areas.
How can I pay?
All jobs are cash on delivery (C.O.D.). For the safety of our employees our preferred methods of payment are secure options such as Visa, Mastercard, American Express or cheque. If you wish to pay by cash, exact change would be appreciated as our technicians do not carry cash floats. We are not able to take debit cards (or debit Visas) at this time due to reception not being reliable enough in all the areas we service. For Commercial jobs, the payment method is C.O.D. (Accounts Receivable only on pre-approved accounts after submission of a credit application and approval for payment terms prior to your cleaning).
Who do I make the cheque out to?
You always make your cheque out directly to Citrus-O Carpet Care. We are a franchised system, so you may be asked to include the name of the franchise in front of Citrus-O Carpet Care. You should never make your cheque out to the individual that has performed your cleaning. $20 charge applies to returned (NSF) cheques.
What is the Citrus-O Service Program?
When you purchase cleaning, sanitizing, and protection on three to five areas you will receive one area cleaned, sanitized and protected free on your next professional cleaning appointment. When you purchase cleaning, sanitizing, and protecting on six or more areas you will receive two areas cleaned, sanitized, and protected free on your next appointment.
CSP Terms and Conditions: Valid for 1 year. No minimum purchase required on CSP free cleaning appointment. Unredeemed CSP free cleaning(s) supersede other offers. CSP free cleaning area(s) to be selected from original areas cleaned, sanitized, and protected. Citrus-O not responsible for scheduling CSP free cleaning appointment prior to expiration. Excludes commercial, fire, and flood work. All other Terms and Conditions apply.