Do I need to be there for the cleaning?

We do strongly recommend that you are present for your cleaning services.  We do a Pre-Inspection walkthrough upon arrival which provides the Technician with valuable information about your needs and expectations.  We verify the areas to be cleaned, qualify job requirements (ie. stains requiring special attention), note any pre-existing damages and explain the Citrus-O process.  During the cleaning the Technician may need to speak with you if any questions arise.  At the end, the Technician completes a Post-Inspection with you to ensure that you are satisfied with the results.  Once the service is complete we need someone present to provide payment.

What do I have to do to prepare?

Prior to our arrival, we ask that you move any breakables safely out of the cleaning area, and then do a thorough vacuum of the areas.

How can I pay?

All jobs are cash on delivery (C.O.D.). For the safety of our employees our preferred methods of payment are secure options such as Visa, Mastercard, American Express or cheque. If you wish to pay by cash, exact change would be appreciated as our technicians do not carry cash floats. We are not able to take debit cards (or debit Visas) at this time due to reception not being reliable enough in all the areas we service. For Commercial jobs, the payment method is C.O.D. (Accounts Receivable only on pre-approved accounts after submission of a credit application and approval for payment terms prior to your cleaning).

Who do I make the cheque out to?

You always make your cheque out directly to Citrus-O Carpet Care. We are a franchised system, so you may be asked to include the name of the franchise in front of Citrus-O Carpet Care. You should never make your cheque out to the individual that has performed your cleaning. $20 charge applies to returned (NSF) cheques.

What is the Citrus-O Service Program?

When you purchase cleaning, sanitizing, and protection on three to five areas you will receive one area cleaned, sanitized and protected free on your next professional cleaning appointment. When you purchase cleaning, sanitizing, and protecting on six or more areas you will receive two areas cleaned, sanitized, and protected free on your next appointment.

CSP Terms and Conditions: Valid for 1 year. No minimum purchase required on CSP free cleaning appointment. Unredeemed CSP free cleaning(s) supersede other offers. CSP free cleaning area(s) to be selected from original areas cleaned, sanitized, and protected. Citrus-O not responsible for scheduling CSP free cleaning appointment prior to expiration. Excludes commercial, fire, and flood work.  All other Terms and Conditions apply.

Success Stories

4.6
  • 5 star review  Very effective carpet cleaning services!! Highly recommended !!

    thumb cheryl e lee
    12/25/2019

    5 star review  Gotta be honest, miles above coit. After i had coit in about 8 months ago they didnt seem to get many of the stains out of very new carpet i have. My carpet is sealed so nothing leaks through to underlay so i was surprised theyd didnt do better. And i had their best guy. ( i know people that work there) Anyway, just a way more thorough job by citrus and the carpets are dry very quickly! Ive been cringing at all the stains that resurfaced after coit for months . So this was long overdue. Citrus got them out no problem. Not even a big deal for their technician who was great. No brainer. I wont go any where else in future

    thumb Mat Good
    11/17/2019

    5 star review  Quick, professional, fair pricing, quick drying, and fresh scent. Have done our carpets, couches and beds with them, and each time has been great. First company I ever tried, and will probably never use another.

    thumb Charlene Robertson
    12/28/2019
  • 5 star review  Spring arrived and with the sunlight I realized how grimy my arm chair had become! I called Citrus-O and within a day they were on site at my home. They arrived right on time and I even got a text message plus phone call giving me the heads up that they were on their way. Professional and friendly. Well organized and clean. Efficient too. A pleasure and I'll definitely use them again!

    thumb Sandra Harris
    4/24/2019

    5 star review  Scott was great. Coffee stains gone. Wonderful scent. And it was dry very fast

    thumb Margaret Wilson
    1/09/2020

    5 star review  Our carpet cleaner was punctual and efficient. He did a very good job at getting the stains out of our carpet which is cream in colour. Wouldn't hesitate to ask Citrus O back again to do another cleaning. Very pleased.

    thumb Connie Bentley
    9/11/2018