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Citrus-Out’s “Satisfaction or your Money-back” Guarantee

If you purchase any of our products, and are not happy with their performance, you may return the un-used portion to us within thirty days of the date of purchase, and Citrus-Out will refund the full amount you originally paid for the returned product.
Terms and Conditions:
Returned product must be carefully sealed, padded, and packaged in order to prevent leakage during transit.
You must return the un-used portion of the product, at your expense, to the following address:

Citrus-out Spot, Stain and Odor Removers
12049 86th Avenue,
Surrey, British Columbia,
Canada
V3W 7X5

Citrus-Out must receive the returned product within 30 days from the date your original purchase payment was processed.
Refunds can only be made to the credit card used to make the original purchase.

Important notice to the purchaser

Seller’s and Manufacturer’s liability for any and all losses or damages resulting from any cause whatsoever shall in no event exceed the purchase price of the product, with respect to which losses or damages are claimed. Before using the user shall determine the suitability of the product for its intended use, and user assumes all risk and liability whatsoever in connection therewith.

Success Stories

4.6
  • review rating 5  Spring arrived and with the sunlight I realized how grimy my arm chair had become! I called Citrus-O and within a day they were on site at my home. They arrived right on time and I even got a text message plus phone call giving me the heads up that they were on their way. Professional and friendly. Well organized and clean. Efficient too. A pleasure and I'll definitely use them again!

    thumb Sandra Harris
    4/24/2019

    review rating 5  Boyd did his usual excellent and professional carpet cleaning this March. We have used this companies services for six years and have appreciated their care and attention every time. The carpets are clean and dry within a timely manner and the citrus aroma is most pleasant. Laurie H

    thumb Laurie Hardy
    4/18/2019

    review rating 5  Excellent customer service! If looking to set up an appointment talk to Curtis. He was extremely helpful, thoroughly explained the process, and even followed up to make sure we were satisfied with the results. Which we were!Our Carpet Tech Bernard went above and beyond during the cleaning. There was a massive black stain right in the middle of our office that he was able to remove and we greatly appreciate it! 10/10 would recommend this service.

    thumb Jennafer Harkness
    6/09/2018
  • review rating 5  We had our Carpets cleaned by Citrus-O carpet care the other day. The gal on the other end called to confirm our appointment the day of cleaning. Chris the cleaner was very professional, he was on time and did the cleaning with care. Our carpets are clean, smell great and all the little soils are gone. Thank you for a job well done. Highly recommend Citrus-O.

    thumb Kari Lumme
    7/07/2018

    review rating 5  Our carpet cleaner was punctual and efficient. He did a very good job at getting the stains out of our carpet which is cream in colour. Wouldn't hesitate to ask Citrus O back again to do another cleaning. Very pleased.

    thumb Connie Bentley
    9/11/2018

    review rating 5  Gotta be honest, miles above coit. After i had coit in about 8 months ago they didnt seem to get many of the stains out of very new carpet i have. My carpet is sealed so nothing leaks through to underlay so i was surprised theyd didnt do better. And i had their best guy. ( i know people that work there) Anyway, just a way more thorough job by citrus and the carpets are dry very quickly! Ive been cringing at all the stains that resurfaced after coit for months . So this was long overdue. Citrus got them out no problem. Not even a big deal for their technician who was great. No brainer. I wont go any where else in future

    thumb Mat Good
    11/17/2019